Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same is our standard of care and our continued commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe, especially during these times.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect you and our team that serves you. For example:
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office
On the day of your scheduled appointment, we ask that you remain in your vehicle and call us to let us know you have arrived. 509-891-7770. We will let you know when your room is ready for your appointment
We ask that only the patient enter the office for their scheduled appointment. Exceptions would be a parent accompanying a minor or a caregiver assisting a patient into the facility
We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed
You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends. You will be in a safe environment.